Customer Complaint Management System

Procedure for Handling Complaints

Compliance services for customer management in the context of web bills( Online Billing System) are essential to guarantee that online payment and billing procedures are secure, transparent and compliant with relevant regulations.

Any person having complaints against LESCO regarding.

Metering, billing and Collection of tariff may be referred to the LESCO office. Alternately in case of non-satisfaction, such complaints can also be filed with the respective provisional office of inspection(POI) also know as the Electric inspector on the following address:

BLOCK NO.01,CANAL OFFICES, MUSTAFABD,LAHORE TEL NO.O42-99250191,FAX NO. 042-99250380

Any person including company/consumer may file a complaint against LESCO at NEPRA provincial office, Lahore under Section 39 of the NEPRA Act at the following address:

National Electric Power Regulatory Authority ,Provincial office (Consumer Affairs),212 National Tower, Opposite LDA Plaza, Edgerton Road, Lahore.

 Customer satisfaction is essential to us. We would like to know about your good experiences with us. Alternatively, please let us know if we need to meet your service expectations. 

Our representatives are committed to seriously viewing worries and tending to them optimally and impartially. You can make a complaint in person or by writing.

Because the accuracy of the information is important to our ability to resolve the issue as quickly as possible, we ask that you submit your complaint in writing. You can also provide any relevant documents related to the complaint.

Complain Channel

Customer Support

  • Help Desk and Support Channels
  • FAQ and Self Services Portals